Position Summary

To be the point of contact for application, network, hardware, and software issues and enhancements at the site.
This position must be able to isolate, resolve, and follow-up with end-users within the current information
processing network.

Essential Duties/Responsibilities

• Responsible for plant's Technology satisfaction and maximizing plant uptime
• Must be able to assess requirements for communications and submit them to management for approval
• Must keep abreast of the latest developments in the technological arena
• Responsible for hardware requirements and improving or maximizing the network’s performance
• Manage, maintain, and administer computer networks and related computing environments and support special
  IT, business and MES projects
• Administrator, plan and implement many projects including a VeloCloud SDWAN deployment, Palo Alto
  firewalls, Veeam backups, Global Protect VPN, and Hyper-V to VMWare conversions
• Work in a downtime sensitive and often remote environment upgrading, replacing, and updating system
  configurations
• Assist with site migrations, new site acquisitions as well as site closures
• Provide desktop and server support along with support of site IT contacts
• Administer, maintain, and support the telephone systems (Avaya) end users’ technology requirements and
  cameras systems
• Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a
  professional manner maintaining confidentiality
• Assist in administering and maintaining local server software applications
• Deployment and management of workstations; hardware and software setup, maintenance, and upgrade
• Troubleshoot hardware, software, and network issues
• Maintain updates on software and hardware timeclocks, and VPN Connections
• Perform monthly maintenance on servers
• Set up and maintain computer stations and software for all Associates. Help answer troubleshooting calls
• Assist in the administration and maintenance of local server software applications. Provide training in
  Microsoft Office, Citrix, IFS, MixVision (SQL), and other operating systems
• Travel to other HEXPOL locations may be required
• Perform any other project/task assigned by Management

Education, Skills, and Experience Requirements

• Bachelor’s Degree in Information Technology or related field. Experience may be considered in lieu of education
• Six (6) to Eleven (11) Plus years of IT Experience in mid to large cap markets (500 M USD or larger)
• Must have specialized skills in Active Directory, MS Azure, Sharepoint, networking or other infrastructure area
• Must have certifications in infrastructure area - Networking, Microsoft, firewalls, security or other managerapproved area
• Must be available for 24-hour support
• Strong written, verbal, and interpersonal communication skills
• Strong computer/systems skills – MS Office (Excel/Word/PowerPoint/Outlook)
• Solid organizational and prioritization skills with the ability to handle multiple tasks, meet tight deadlines, and
  manage a broad range of responsibilities
• High degree of concentration, attention to detail, high energy, self-motivated and self-reliant
• Ability to interact well with all personality types
• Strong cooperation, collaboration, and team-building skills
• Effective analytical and problem-solving skills with an emphasis on continuous improvement
• Personal integrity to handle personal and confidential information