To provide customer service, including receiving, entering, and updating orders, communicating order status to customers, gathering marketing and formula information, and answering customer questions, requests, and complaints.

• Manage all customer communications with speed and accuracy.
• Build solid relationships with the customer base by providing order updates regularly.
• Manage purchase orders from entry to completion.
• Communicate any delays or order changes to the customer.
• Prepare documentation of customer communications.
• Coordinate with Schedulers any sudden changes or cut ins of emergency orders.
• Create End of Day reports for Scheduling and Shipping departments.
• Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer.
• Recognize customer order histories that may affect budget and planning.
• Identify and contact customers that have not ordered within a time frame.
• Travel to other HEXPOL locations or to customers may be required.
• Perform any other project/task as assigned by Management.

• High School diploma or equivalent. Associates Degree in Business Administration or related field preferred. Experience may be considered in lieu of education.
• Five (5) years' related work experience in a manufacturing environment.
• Two (2) years' experience in customer service in the manufacturing industry preferred.
• Strong written, verbal, and interpersonal communication skills.
• Strong computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook).
• Ability to manage competing demands and deal with frequent changes, delays or unexpected events through organization, prioritization, and problem-solving skills.
• Ability to work effectively in a fast-paced environment establishing priorities and managing multiple tasks and demands.
• Good cooperation and collaboration skills.
• Attention to detail, high energy, self-motivated and self-reliant.
• Ability to handle multiple tasks and meet tight deadlines.
• Ability to interact well with all personality types.